A
leader is one who instills purposes, not one who controls by brute force. He
strengthens and inspires the followers to accomplish shared goals.
Leaders
Ø Shape
the Organization’s value
Ø Promote
the Organization’s value
Ø Protect
the Organization’s value and
Ø Exemplifies
the Organization values
CHARACTERISTICS
OF QUALITY LEADERS :
1. They
give priority attention to external and internal customers and their needs.
2. They
empower, rather than control, subordinates.
3. They
emphasis improvement rather than maintenance.
4. They
emphasis prevention.
5. They
emphasis collaboration rather than competition.
6. They
train and coach, rather than direct and supervise.
7. They
learn from the problems.
8. They
continually try to improve communications.
9. They
continually demonstrate their commitment to quality.
10. They
choose suppliers on the basis of quality, not price.
11. They
establish organizational systems to support the quality effort.
12. They
encourage and recognize team effort.
LEADERSHIP CONCEPTS :
A leader should
have the following concepts
1.
People, Paradoxically, need security and
independence at the same time.
2.
People are sensitive to external and punishments
and yet are also strongly self - motivated.
3.
People like to hear a kind word of praise. Catch
people doing something right, so you can pat them on the back.
4.
People can process only a few facts at a time;
thus, a leader needs to keep things simple.
5.
People trust their gut reaction more than
statistical data.
6.
People distrust a leader’s rhetoric if the words
are inconsistent with the leader’s actions.
THE 7 HABITS OF
HIGHLY EFFECTIVE PEOPLE :
- Be Proactive
- Begin with the End in mind
- Put First Things First
- Think Win – Win
- Seek First to Understand, then to Be
Understood
- Synergy
- Sharpen the Saw (Renewal)
