LEADERSHIP

              A leader is one who instills purposes, not one who controls by brute force. He strengthens and inspires the followers to accomplish shared goals.

Leaders

Ø  Shape the Organization’s value

Ø  Promote the Organization’s value

Ø  Protect the Organization’s value and

Ø  Exemplifies the Organization values

CHARACTERISTICS OF QUALITY LEADERS :

1.     They give priority attention to external and internal customers and their needs.

2.      They empower, rather than control, subordinates.

3.      They emphasis improvement rather than maintenance.

4.      They emphasis prevention.

5.      They emphasis collaboration rather than competition.

6.      They train and coach, rather than direct and supervise.

7.      They learn from the problems.

8.      They continually try to improve communications.

9.      They continually demonstrate their commitment to quality.

10.  They choose suppliers on the basis of quality, not price.

11.  They establish organizational systems to support the quality effort.

12.  They encourage and recognize team effort.

LEADERSHIP CONCEPTS :

A leader should have the following concepts

1.        People, Paradoxically, need security and independence at the same time.

2.        People are sensitive to external and punishments and yet are also strongly self - motivated.

3.        People like to hear a kind word of praise. Catch people doing something right, so you can pat them on the back.

4.        People can process only a few facts at a time; thus, a leader needs to keep things simple.

5.        People trust their gut reaction more than statistical data.

6.        People distrust a leader’s rhetoric if the words are inconsistent with the leader’s actions.

THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE :

1. Be Proactive
2. Begin with the End in mind
3. Put First Things First
4. Think Win – Win
5. Seek First to Understand, then to Be Understood
6. Synergy
7. Sharpen the Saw (Renewal)